Professional Apartment Cleaning Services
By accessing and using the services provided by jopyjoa.com, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and our cleaning service company. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
We provide professional apartment cleaning services including but not limited to general cleaning, deep cleaning, maintenance cleaning, and specialized cleaning tasks. Our services are performed by trained and insured cleaning professionals who adhere to industry standards and safety protocols.
Our cleaning services do not include handling of hazardous materials, biohazard cleanup, exterior window cleaning above ground level, or cleaning of items requiring specialized equipment. We reserve the right to refuse service in unsafe conditions or situations that may pose health risks to our staff. Services may be limited by accessibility issues, extreme uncleanliness, or presence of pests.
All content on jopyjoa.com, including but not limited to text, graphics, logos, images, software, and design elements, is the exclusive property of our company and is protected by copyright, trademark, and other intellectual property laws. Users may not reproduce, distribute, modify, or create derivative works from any content without express written permission.
We are committed to protecting your personal information and privacy. All personal data collected is used solely for service provision, scheduling, and communication purposes. We implement appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information. We do not sell, trade, or rent personal information to third parties.
While we maintain comprehensive insurance coverage, our liability is limited to the actual cost of the cleaning service provided. We are not liable for indirect, incidental, special, or consequential damages. Our maximum liability for any claim shall not exceed the amount paid for the specific service in question. We are not responsible for damage to items not properly secured or pre-existing damage not reported prior to service.
Payment is due upon completion of services unless alternative arrangements have been made. We accept various payment methods as specified during booking. Late payments may incur additional fees. In case of disputed charges, customers must notify us within 48 hours of service completion. Refunds, if applicable, will be processed within 7-10 business days.
Cancellations made with less than 24 hours notice may incur a cancellation fee. Emergency cancellations due to illness or unforeseen circumstances will be evaluated on a case-by-case basis. Rescheduling requests should be made as early as possible to ensure availability. Repeated last-minute cancellations may result in service termination.
Any disputes arising from these terms or our services shall first be addressed through good-faith negotiation. If resolution cannot be reached, disputes will be settled through binding arbitration in accordance with applicable arbitration rules. The arbitration shall be conducted in English, and the decision shall be final and binding on all parties. Each party shall bear their own costs unless otherwise determined by the arbitrator.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after modifications constitutes acceptance of the updated terms. We recommend reviewing these terms periodically to stay informed of any changes.
These Terms and Conditions are effective as of the date of your first use of our services and remain in effect until terminated by either party.