Privacy Policy

Effective Date: January 1, 2024 | Last Updated: January 1, 2024

Welcome to JopyJoa.com, your trusted partner for professional apartment cleaning services. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website or use our cleaning services.

Information We Collect

Personal Information

When you use our apartment cleaning services or visit our website, we may collect the following types of personal information:

Contact details including name, phone number, and email address
Service address and property details for cleaning appointments
Billing information and payment details for service transactions
Service preferences and special cleaning requirements
Communication records and customer service interactions
Access information such as entry codes or key arrangements

Technical Information

We automatically collect certain technical information when you visit our website, including IP addresses, browser type and version, operating system, referring website addresses, pages viewed, and time spent on our site. This information helps us improve our website functionality and user experience.

How We Use Your Information

We use your personal information for the following legitimate business purposes:

Scheduling and providing professional apartment cleaning services
Processing payments and managing billing for our services
Communicating with you about appointments, service updates, and inquiries
Improving our cleaning services based on your feedback and preferences
Ensuring the security and safety of our cleaning staff and your property
Complying with legal obligations and resolving disputes
Marketing our services with your explicit consent

GDPR Compliance

We are fully committed to compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. We process your personal data lawfully, fairly, and transparently, ensuring that we have a valid legal basis for each processing activity.

Data Protection and Security

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security protocols include encrypted data transmission, secure server storage, regular security assessments, and strict access controls for our staff members.

All payment information is processed through secure, PCI-compliant payment processors, and we do not store complete credit card information on our servers. Our cleaning staff are thoroughly vetted, trained on privacy protocols, and bound by confidentiality agreements.

Your Rights and Choices

Under applicable privacy laws, including GDPR, you have the following rights regarding your personal information:

Right to access your personal data and receive a copy of the information we hold about you
Right to rectification of inaccurate or incomplete personal information
Right to erasure (right to be forgotten) under certain circumstances
Right to restrict processing of your personal data
Right to data portability and to receive your data in a structured format
Right to object to processing based on legitimate interests
Right to withdraw consent where processing is based on consent
Right to lodge a complaint with a supervisory authority

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances: with trusted service providers who assist us in delivering our cleaning services, with payment processors for transaction processing, when required by law or legal process, or with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for seven years for business and legal purposes, while marketing communications data is retained until you withdraw consent.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and improve our services. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the effective date. We encourage you to review this policy regularly to stay informed about how we protect your privacy.

By using our apartment cleaning services or visiting our website, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy. Your continued use of our services constitutes acceptance of any updates to this policy.